Existing client support
A fault, a request, a new starter or a change. If a critical system is down, say P1 in the subject line and it is triaged immediately against your agreement's response targets.
Home/Contact
One address, answered by an engineer
We do not run a sales team, so an enquiry goes to the same place as a support ticket and is read by someone who can actually answer it. Email is the fastest route and gives us both a written record from the start.
Where to write
Four reasons people get in touch
All four reach the same inbox — the subject lines below simply help us route your message on arrival.
New enquiry & IT audit
Considering a change of provider, or bringing IT under proper management for the first time. Tell us roughly what you have and we will explain what an onboarding audit would cover and cost.
Project enquiry
An office move, server replacement, mail migration, network refresh or security hardening piece — with or without an ongoing support arrangement. Fixed scope, fixed price.
Accounts, suppliers & legal
Invoicing and purchase-order questions, supplier onboarding paperwork, insurance or due-diligence documents, and data protection requests under UK GDPR.
Making the first email useful
Five lines and we can give you a real answer
You do not need a specification. A short paragraph covering the points below lets us reply with something concrete instead of asking you to book a discovery call to find out what you already know.
- How many people use ITRoughly — including part-time staff and anyone who only needs email.
- Sites and serversHow many locations, and whether anything runs on-premise or it is all cloud.
- Who supports you nowAn external provider, someone internal, or a mixture that has grown over time.
- What prompted the changeSlow responses, a bad outage, an audit finding, growth, or a contract coming up for renewal.
- TimescaleWhether this is urgent, next quarter, or you are simply gathering options.
Company & office
Registered in England and Wales.
- Legal entity
- WB TECH SYSTEMS LTD
- Company number
- 16177605
- support@wbtechsystems.org
- Support hours
- Mon–Fri 08:30–17:30
- Monitoring & alerting
- 24 / 7
- Out-of-hours cover
- Managed Plus
- Reply target, new enquiries
- 1 working day
Registered office
WB TECH SYSTEMS LTD408 New Hythe Lane
Larkfield, Aylesford
Kent, England ME20 6SA
United Kingdom
The registered office is a correspondence address for statutory mail. Client work is carried out remotely or at your own premises — please email before posting anything time-sensitive or visiting in person.
Before you write
Common first questions
Within one working day, and usually the same day. The reply comes from an engineer rather than an automated acknowledgement, so it will normally already answer some of your questions.
No. The first call and the written outline that follows it are free. The onboarding audit — the detailed inspection of your estate — is a paid, fixed-fee piece of work, and its cost is credited against your first months of support if you go ahead.
Not for a cloud-based estate — remote support works identically wherever you are in the UK. If you have on-premise servers or need regular onsite attendance, tell us where you are and we will say honestly whether we can serve you properly or whether a local provider would suit you better.
Yes, project and remedial work is available without an ongoing support agreement. It is quoted as fixed scope and fixed price so you know the cost before we start, and there is no obligation to take support afterwards.
Direct phone and out-of-hours contact details are issued to clients when an agreement starts, so that support calls reach an engineer who has your estate in front of them. For everything before that, email is the right route and gets a faster answer.
It is used to answer your enquiry and nothing else. We do not sell or share enquiry details, and there is no marketing list to be added to. Full detail is in our privacy notice.
Ready when you are
Write to us today, hear back tomorrow
One email is enough to start. We will tell you what we would do, what it would cost, and whether we are honestly the right fit.